Contact Us

Questions about a guide, a download or a refund — send us a message and we will help.

Send us a message

Use the address from your order if you are writing about a purchase.
It is at the top of your confirmation email. Including it means we can find your purchase straight away.

Email us directly

hello@parentresetco.com
We reply to every message within one business day.

Your download did not arrive

The link appears on the order-confirmation page right after checkout and is emailed to you as well. Check your spam and promotions folders first. If it is not there, send us your order number and the email address you used at checkout and we will send the files directly.

You would like a refund

Email us within 30 days of your order for a full refund, and keep the files. Include your order number and checkout email. Read the refund policy.

You are choosing between guides

The FAQ covers ages, solo parents, printing and what is inside each guide. You can also compare the guides side by side.